Ringlet

Terms of Service

Last updated: April 25, 2026

These Terms of Service ("Terms") govern your use of Ringlet's virtual phone number service (the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

Ringlet is operated as a sole proprietorship from British Columbia, Canada. These Terms are a legally binding contract between you and Ringlet. Please read them carefully.

⚠️ Critical Safety Notice: No Emergency Calling

THE VIRTUAL PHONE NUMBERS PROVIDED BY THIS SERVICE CANNOT BE USED TO CALL 911 OR ANY EMERGENCY SERVICES.

You cannot make outbound calls from your Ringlet number. While some plans allow sending outbound SMS with a verified email address, your Ringlet number cannot be used to contact emergency services. In an emergency, you must use your primary phone line, a traditional landline, or another device capable of reaching emergency services.

By using this Service, you acknowledge and accept that Ringlet numbers cannot be used for emergency communications. If you need a phone number capable of calling 911, you must use a traditional phone service.

1. Service Description

Ringlet provides virtual phone numbers that allow you to receive SMS text messages and voicemail recordings. The Service includes:

Limitations. You cannot:

The phone numbers are provided through our telephony partner, Telnyx, and are subject to carrier availability and regulations. Not all area codes or number patterns may be available at all times.

2. Eligibility

To use the Service, you must:

By creating an account, you represent and warrant that you meet these eligibility requirements. If we discover that you do not meet these requirements, we may suspend or terminate your account.

3. Account Responsibilities

You are responsible for:

If unauthorized use of your account results in charges or damages, you may be held responsible unless you promptly notify us and cooperate with any investigation.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes. The following activities are strictly prohibited:

Fraud and Impersonation

Illegal Activity

Evasion of Legal Obligations

Harassment and Abuse

Service Abuse

Violation of Third-Party Policies

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, with or without notice, and we may report serious violations to law enforcement.

[LEGAL REVIEW RECOMMENDED: The Acceptable Use Policy should be reviewed to ensure it adequately protects against liability for user misconduct while not being overly broad. Consider whether you want to add provisions about spam, cryptocurrency fraud, or other emerging abuse patterns.]

5. Phone Number Provisioning

When you activate a virtual number, you are leasing that number for as long as your subscription remains active. You do not own the number.

Number Assignment

Number Retention

Number Reclamation

We reserve the right to reclaim or replace your number if:

If we must reclaim your number, we will make reasonable efforts to notify you in advance and offer a replacement number. However, we cannot guarantee that a replacement will always be available.

We do not guarantee that any specific number will remain available to you indefinitely. Phone numbers are a shared resource regulated by telecommunications authorities, and circumstances beyond our control may require changes.

6. Service Availability and Delivery

While we strive to provide reliable service, we cannot guarantee perfect delivery of all messages.

No Guarantee of Delivery

SMS messages and voicemails may fail to be delivered to your Ringlet inbox due to factors including but not limited to:

We are not liable for messages or voicemails that are not delivered. If reliable message delivery is critical to your use case, you should use a traditional mobile phone number as your primary contact method.

Service Uptime

We aim for high availability, but we do not guarantee uninterrupted access to the Service. Scheduled maintenance, unexpected outages, or infrastructure issues may temporarily prevent you from accessing your messages.

We will make reasonable efforts to notify you of planned maintenance in advance. For unplanned outages, we will work to restore service as quickly as possible.

7. Subscription and Billing

The Service is offered on a subscription basis. Payment is processed by Paddle, our merchant of record.

Subscription Tiers

We offer different subscription tiers with varying features and pricing. The specific features and pricing for your subscription are displayed during signup and in your account settings.

Billing Cycle

Price Changes

We may change our pricing from time to time. If we increase the price of your subscription, we will notify you by email at least 30 days before the new price takes effect. The new price will apply at your next renewal after the notice period.

If you do not agree to a price increase, you may cancel your subscription before the renewal date to avoid being charged the new price.

Non-Payment

If payment fails (due to expired credit card, insufficient funds, etc.):

To avoid service interruption, please ensure your payment information is current. You can update your payment method in your account settings or through Paddle's customer portal.

Refund Policy

We offer a 14-day money-back guarantee for first-time subscribers. If you are not satisfied with the Service within 14 days of your initial subscription, contact us at privacy@ringlet.tel for a full refund.

After the 14-day period, subscriptions are non-refundable. If you cancel mid-billing cycle, you will retain access to the Service until the end of the current billing period, but you will not receive a prorated refund for unused time.

Refunds are processed through Paddle and may take 5–10 business days to appear in your account, depending on your financial institution.

[LEGAL REVIEW RECOMMENDED: The refund policy should be reviewed to ensure it complies with consumer protection laws in BC, Canada, and any applicable US states. Consider whether a 14-day period is sufficient or if longer periods are required by law.]

8. Account Suspension and Termination

Termination by You

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

Important: If you want to retain a copy of your messages and voicemails, you must export your data before canceling your account. Once your data is deleted, we cannot recover it.

Termination or Suspension by Us

We may suspend or terminate your account if:

Immediate termination without notice: We may terminate your account immediately, without prior notice, for serious violations such as fraud, illegal activity, or actions that jeopardize the security or integrity of the Service.

Suspension with notice: For less serious violations (such as late payment or minor policy breaches), we will typically provide notice and an opportunity to cure the violation before terminating your account.

If your account is terminated for violations, you are not entitled to a refund for any unused portion of your subscription.

Effect of Termination

Upon termination of your account:

9. Law Enforcement and Legal Process

We will comply with valid legal process requiring disclosure of user information. This includes:

When we receive a legal request for user data, we will:

We maintain records of legal requests and our responses. In our annual transparency report (if published), we will disclose aggregate statistics about the number and types of requests we receive.

Emergency requests: In cases involving imminent danger of death or serious physical injury, we may disclose information to law enforcement without a formal legal process, as permitted by Canadian and US law.

10. Intellectual Property

Our Intellectual Property

Ringlet and the Service, including all software, designs, logos, text, graphics, and other content, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your personal use, subject to these Terms. You may not:

Your Content

You retain all ownership rights to the content of messages and voicemails received at your virtual numbers. However, by using the Service, you grant us a limited license to:

This license is limited to what is necessary to provide the Service. We do not claim any ownership of your content, and we will not use it for purposes beyond those described in our Privacy Policy.

When you delete a message or cancel your account, this license terminates (subject to the retention periods described in our Privacy Policy).

11. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

You use the Service at your own risk. We strongly recommend that you do not rely on Ringlet as your sole means of communication for critical or time-sensitive matters.

Some jurisdictions do not allow the exclusion of implied warranties. If these laws apply to you, some or all of the above exclusions may not apply, and you may have additional rights.

[LEGAL REVIEW RECOMMENDED: Warranty disclaimers should be reviewed to ensure they comply with consumer protection laws in BC and other jurisdictions where users may be located. Canadian courts may find certain disclaimer provisions unenforceable in consumer contracts.]

12. Limitation of Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from or related to the Service is limited to the amount you paid us in the 3 months immediately preceding the event giving rise to the claim.

For example, if you have been paying $10 per month and experience a service issue in July, our maximum liability would be $30 (the amount you paid in May, June, and July).

If you have not paid us anything (such as during a free trial), our liability is limited to $100 CAD.

Exclusion of Certain Damages

We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to:

This exclusion applies even if we have been advised of the possibility of such damages, and regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).

Exceptions

The above limitations do not apply to:

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. If these laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.

[LEGAL REVIEW RECOMMENDED: Liability limitations should be reviewed by a lawyer familiar with BC and Canadian consumer protection law. Courts in Canada may not enforce broad liability waivers in consumer contracts, particularly where they exclude liability for negligence or fundamental breach.]

13. Indemnification

You agree to indemnify, defend, and hold harmless Ringlet, its operators, employees, contractors, and service providers from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to:

In plain language, this means: if your use of the Service causes us to face a lawsuit or legal claim, you are responsible for the costs and damages. For example, if you use the Service to impersonate someone and they sue us, you would be required to cover our legal fees and any judgment.

This indemnification obligation survives termination of your account and these Terms.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from or related to these Terms or the Service will be resolved in the courts of British Columbia. You consent to the exclusive jurisdiction and venue of the courts located in British Columbia.

If you are a consumer resident in another Canadian province, you may also have the right to bring a claim in your province of residence, as provided by applicable consumer protection laws.

If you are a resident of the United States, you acknowledge that these Terms involve a transaction in interstate commerce and that the Federal Arbitration Act (to the extent applicable) and British Columbia law will govern interpretation and enforcement.

15. Dispute Resolution

Before filing any formal legal action, we encourage you to contact us to try to resolve the dispute informally. Many disputes can be resolved quickly and amicably through direct communication.

Informal Resolution

If you have a complaint or dispute:

  1. Send a detailed description of the issue to privacy@ringlet.tel
  2. Include your account information and any relevant details
  3. We will investigate and respond within 30 days
  4. We will work with you in good faith to reach a mutually acceptable resolution

Formal Legal Action

If informal resolution is unsuccessful, either party may initiate formal legal proceedings in the courts of British Columbia (subject to the jurisdiction provisions above).

You agree to first attempt informal resolution before filing any lawsuit. If you file a lawsuit without first attempting informal resolution, we may ask the court to dismiss or stay the case until informal resolution has been attempted.

Small Claims Court

Notwithstanding the above, either party may bring a claim in small claims court if it qualifies for that court's jurisdiction. Small claims proceedings are typically faster and less expensive than other legal proceedings.

No Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

This means you cannot join your claim with claims of other users, and you cannot act as a representative or member of a class in any proceeding against us.

If this class action waiver is found to be unenforceable, the remainder of this dispute resolution section remains in effect.

[LEGAL REVIEW RECOMMENDED: Class action waivers are subject to specific legal requirements and may not be enforceable in all jurisdictions, particularly in consumer contracts in Canada. This provision should be reviewed by a Canadian litigation attorney.]

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be made enforceable, it will be severed from these Terms.

The remaining provisions of these Terms will continue in full force and effect.

For example, if a court finds that a particular limitation of liability is too broad under consumer protection law, only that specific limitation would be modified or removed. The rest of the Terms would still apply.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ringlet regarding the Service. They supersede any prior agreements, representations, or understandings, whether written or oral.

If there is a conflict between these Terms and the Privacy Policy, these Terms will control except on matters specifically addressed in the Privacy Policy.

No waiver of any provision of these Terms will be deemed a further or continuing waiver of that provision or any other provision. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Service, legal requirements, or business practices.

Material Changes

If we make material changes to these Terms — meaning changes that significantly affect your rights or obligations — we will:

Material changes might include significant modifications to pricing, liability provisions, dispute resolution procedures, or the scope of the Service.

Acceptance of Changes

By continuing to use the Service after the changes take effect, you agree to be bound by the updated Terms. If you do not agree to the updated Terms, you must cancel your account before the effective date.

Minor Changes

For minor, non-material changes (such as clarifying existing language, fixing typos, or updating contact information), we may update these Terms without advance notice. The "Last updated" date will always reflect the most recent revision.

We encourage you to review these Terms periodically to stay informed of any changes.

19. Contact Information

If you have questions about these Terms or need to contact us for any reason related to the Service, please email:

Email: privacy@ringlet.tel

We will respond to your inquiry within a reasonable time, typically within 3–5 business days.

In Plain English

Here's what you need to know about using Ringlet:

This "In Plain English" summary is provided for your convenience and is not a substitute for the full Terms of Service above. In case of any conflict, the full Terms govern.